Terms of Service

These terms are an agreement between you and Scale Up Digital (“we”, “us”) covering your use of PipelinePilot at https://pipelinepilot.app (the “Service”). By creating an account or using the Service you agree to them. If you do not agree, do not use the Service.

1. What the Service does

PipelinePilot discovers business websites matching search criteria you provide, crawls publicly accessible pages on those websites, extracts publicly listed business contact details, scores each business against a profile you define, and can draft outreach copy for you.

The Service produces research output, not guaranteed results. Scores are generated by an automated model and are estimates. Contact details are extracted from third-party websites and may be incomplete, outdated or wrong. Email verification indicates the likely deliverability of an address at the time of checking and is not a guarantee that mail will be delivered, read, or answered.

2. Accounts

You must be at least 18 and able to form a binding contract. You are responsible for activity under your account and for keeping your credentials secure. Tell us promptly at support@pipelinepilot.app if you believe your account has been compromised. Accounts are for a single business; do not share credentials.

3. Plans, prospect credits and billing

Paid plans include a monthly prospect allowance that resets each billing period and does not carry over. Credit packs are one-off purchases that do not expire and are consumed after your plan allowance. A prospect is counted when the Service scores a business and saves it to your account; re-viewing a prospect you already have is not charged again.

Payments are processed by Paddle, which acts as the merchant of record and reseller for all purchases. Paddle handles the transaction, applicable sales tax and VAT, and appears on your statement. Your purchase is therefore also subject to Paddle’s own buyer terms. Subscriptions renew automatically until cancelled. See our Refund & Cancellation Policy.

4. Acceptable use

This is the section that matters most, because the Service produces contact data and what you do with it is your responsibility.

Your responsibilities when contacting prospects

You — not us — are the sender of any message you send using data obtained from the Service, and you are solely responsible for complying with the law that applies to you and to your recipients. Depending on where you and they are, that may include the GDPR and the ePrivacy rules, the US CAN-SPAM Act, Canada’s CASL, and equivalent rules elsewhere. In practice this means at minimum:

• Only send messages that are relevant to the recipient’s business.
• Identify yourself honestly and do not use misleading headers or subject lines.
• Include a working opt-out and honour opt-out requests promptly.
• Stop contacting anyone who asks you to stop, and delete their data on request.
• Where consent is required in your or the recipient’s jurisdiction, obtain it. The Service does not obtain consent on your behalf.

What you must not do

• Use the Service to collect data on private individuals rather than businesses, or to build profiles of people unrelated to a legitimate business purpose.
• Target websites you are prohibited from accessing, or attempt to defeat access controls, paywalls, logins, rate limits or anti-bot measures on any site.
• Send unlawful, deceptive, harassing, or bulk unsolicited messaging.
• Resell, redistribute or publish the prospect data as a dataset or list product.
• Share, resell or sublicense your account access, or use the Service to build a competing product.
• Reverse engineer the Service, or access it by automated means outside our documented API.
• Use the Service in breach of any applicable law or third party’s rights.

We may suspend or terminate an account that breaches this section, without refund where the breach is material.

5. Your data and ours

You keep ownership of the information you put into the Service — your search criteria, target profile, settings and any content you write. You may export your prospects at any time. We own the Service itself, including the software, models, prompts, scoring approach, branding and documentation. Nothing here transfers our intellectual property to you.

We may use aggregated, de-identified usage statistics to operate and improve the Service. We do not sell your data. See the Privacy Policy.

6. Third-party services

The Service depends on third parties, including search, AI, email verification and hosting providers, listed in the Privacy Policy. Their availability and behaviour are outside our control, and interruptions to them may interrupt the Service.

7. Availability

We work to keep the Service available but do not promise uninterrupted or error-free operation. We may change, suspend or discontinue features. Where a change is material and adverse to a paid plan, we will give reasonable notice.

8. Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant the accuracy, completeness or legality of data extracted from third-party websites, nor that using the Service will produce any particular commercial result.

9. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, revenue, data or goodwill. Our total aggregate liability arising out of or relating to the Service is limited to the greater of the amounts you paid us in the twelve months before the event giving rise to the claim, or USD 100.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud, or for death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

10. Indemnity

You agree to indemnify us against claims, losses and reasonable costs arising from your use of the Service in breach of these terms, and in particular from messages you send to contacts obtained through the Service.

11. Termination

You may stop using the Service and cancel at any time from your billing settings. We may suspend or terminate access for breach of these terms, for non-payment, or where required by law. On termination your right to use the Service ends; export your data first if you want to keep it.

12. Changes to these terms

We may update these terms. If a change is material we will give notice by email or in-app before it takes effect. Continuing to use the Service after that means you accept the updated terms.

13. Governing law

These terms are governed by the laws of Serbia, and the courts of Serbia have exclusive jurisdiction, without prejudice to mandatory consumer protections in your country of residence.

14. Contact

Scale Up Digital.
support@pipelinepilot.app